Who is a savvy customer?
A savvy customer is that customer that knows exactly what he/she wants, and how to get the exact service or product that suits his/her needs. It’s always good and satisfying when one knows, what they want and how to get it.
To be that savvy customer it’s always good to keep up to date with the changing world, be updated with the changing trends and know the latest apps that will give you all this information at one go from the palm of your hand.
At modern coast, we have ensured to help our savvy customer get all that, for example, we have online booking from our website www.modern.africa, we have our android App on Google play store, we also have Unstructured Supplementary Service Data (USSD) booking via *483*53#
As a customer, when you get to our website, www.modern.africa, you will also notice we have online chats to assist those customers that maybe need a little help with their booking.
Navigate through the website to discover more
Many at times, we realize some customers, come online instantly and the first question is “what is your fare charge from town A… to town B…?” As a customer, you need to take time when you visit any website, navigate through, and also click on FAQS (frequently asked questions) This section always has answers to frequently asked questions from customers.
Hence as a savvy customer, you should be always keen to detail and know that once on our website. You can be able to check our fare charges, bus timings, booked or available seats.
Demand for good service and give your views to help the person serving you to improve.
Also as a customer what do you usually do when you get a service not up to standard? For example you go to a restaurant and a waiter/waitress serves you unprofessionally and you end up served something you never ordered for. Do you just eat and walk out dissatisfied and go to vent on social media?
As a customer, you have the power to vent at that particular time for the specific thing you ordered for or services. In this case, a customer has the right to summon the service person in question and tell them. “Hey, maybe you are having a bad day, but your attitude is a bit off and this is not what I ordered, for”. This will sure help the person to be keen and ensure the attitude Is good else he/she will be summoned by the supervisor for sluggish and unprofessional service
Well as a savvy customer, always ensure to take care of your luggage and never to accept drinks or food from strangers, we live in a different world and you have no idea of what the motive / intention of the person seated next to you is! Always desist from using expensive electronics while travelling if it’s not necessary or work related, that way, the person seated next to you will not be able to know if you are charring a Mac book or I phone X etc .
Less luggage equal easy and comfortable travel
Lastly as a savvy customer, always ensure to travel less, as many suitcases and bags makes one an easy target from thieves. Ensure to book your hotels 1 day prior to arrival to avoid getting stranded and do a slight research of the new town you are travelling to.
Information is power, and savvy customer is a powerful customer, be that Savvy Customer and travel the modern luxury style all the time. Your comfort and safety is our business. Thank you.